Overseas Purchase Return and Warranty

Overseas Purchase Return and Warranty
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Don't have a Compatible Key? BOLT Lock Australia provides the Key for FREE with your purchase. Please see the BOLT Master Lock Range.

RRP $10.65


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Overseas Purchase Return and Warranty

Please select from the options to find out the best method and if there are any fees applicable for returning products or replacing BOLT Lock products under warranty. The fee structure is based on the cost to return and replace products that are purchased from overseas, that is outside the Australian and New Zealand territories.

The cost of the replacement product/s is covered under the warranty through this process but the cost of delivery and stock replacement isn't covered. These fees are only applicable for purchases from international orders and there is a minimum flat fee of $10.65 inc GST applicable for each return/s covered under this process.

Please note that fees may change based on different products, as they have different weights and the cost of delivery may vary depending on how many products there are to be returned or replaced.

Please send your returning BOLT Lock product/s to:

BOLT Lock Australia Returns
PO Box 5,
Inala, QLD, 4077

Once we have received your returned product, we will inspect the product for defects and determine the fault, if applicable. We will send out a replacement unit if it is found faulty or return the product if there is no fault found. If the product is found to be defect free, the owner is still required to pay the fee and delivery charge for the returning product/s.

Unfortunately if you have already inserted a key and turned the cylinder, the lock itself may never be used again and we aren't able to accept any returns for used BOLT Lock products, if they are purchased and returned due to the incorrect product or application purchased. They will be accepted if they are being returned under the warranty process.

We can only apologize for any inconvenience this has been caused as a direct result of either the incorrect product being purchased or a failure with the product. We understand that it doesn't happen very often but it does happen and we are able to support you, as best as we can.

Please enter your delivery address and any delivery notes in the checkout and/or in your account details.

If you have any questions please don't hesitate to contact us.

Product CodeOSPReturn
ManufacturerBolt Lock
ConditionNew
Weight0.4Kg


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